Manager agent
A supervisor that watches the whole floor. It assigns work to the right staff member, reviews what comes back, and escalates to you only when a decision is genuinely yours to make. It is the difference between running a team and babysitting seven chatbots.
Audit log
Every action a staff member takes is written down: what it did, when, which rule authorised it, and whether a human reviewed it. Export to CSV or straight into your SIEM. This is the part that makes autonomous agents usable in finance, healthcare, and anywhere else someone will eventually ask you to show your work.
Autonomous agents
Each staff member plans its own steps and finishes the task, rather than waiting for the next instruction.
Multi-agent collaboration
Staff pass work between them the way colleagues do — operations hands a flagged invoice to finance without you in the middle.
AI phone agents
Picks up on the first ring, discloses that it is AI, follows your script, books into your calendar, and hands to a person when it should.
Knowledge base
Drop in your documents, SOPs, and FAQs. Your staff read them once and answer from them from then on.
Workflow automation
Build the sequence once — trigger, steps, conditions — and it runs itself every time the trigger fires.
Integrations
Connects to your CRM, email, SMS, calendar, website, and forms, so staff work inside the tools you already use.